Help Center

ProCuddleTherapy is a virtual companionship platform designed to help you sleep better and feel less alone. Our companions provide nightly wind-down audio, weekly live sessions, and supportive chat—all from the comfort of your home.

Browse our companions to find someone whose style resonates with you. Create an account, choose a subscription tier, and you'll start receiving nightly audio from your companion right away.

Yes, all subscribers and companions must be 18 years or older to use our platform.

Yes, you need an account to subscribe to companions. This helps us personalize your experience and keep your data secure.

Yes! Many companions have sample audio on their profiles so you can hear their voice and style before subscribing.

We offer four tiers: Starter ($39/mo) for nightly audio, Core ($79/mo) adds weekly live sessions, Plus ($119/mo) includes AI chat and 5 companion messages, and Premium ($249/mo) for unlimited companion chat with same-day responses.

Yes! You can upgrade or downgrade your plan anytime from your dashboard. Changes take effect at your next billing cycle.

Go to Dashboard > Subscription and click "Cancel Subscription." You'll keep access until the end of your current billing period. You can resubscribe anytime.

Currently, subscriptions are one companion at a time. You can switch companions at the end of your billing cycle if you want to try someone new.

You'll continue to have access to audio and features until your current billing period ends. After that, you'll lose access but your account remains active for if you want to resubscribe.

Your companion publishes new wind-down audio every night. Content is typically available by 8 PM in your timezone.

Yes! All subscribers have access to their companion's audio library. Listen to past recordings anytime from your dashboard.

Companions create audio themed to different feelings: anxious, lonely, restless, sad, and stressed. Choose the theme that matches how you're feeling that night.

Audio is currently streaming-only to protect our companions' content. We may add offline support in the future.

Most recordings are 5-15 minutes, designed to help you wind down and prepare for sleep without being too long.

Weekly group wind-down sessions with your companion. They guide breathing exercises, gentle conversation, and relaxation techniques. It's like a group meditation with a caring presence.

Each companion sets their own weekly schedule. Check your companion's profile or dashboard for their session times.

No! You can join with camera off and just listen. Participation is optional—many subscribers simply listen while winding down.

Core and higher tier subscribers can watch recorded sessions anytime. Recordings are available in your dashboard after the live session ends.

Sessions are small group settings with other subscribers. Your real name isn't shown—only your display name. Think of it as an anonymous, supportive community.

Plus and Premium subscribers get access to supportive chat. AI handles most conversations 24/7, with seamless escalation to your human companion when you need that personal touch.

Plus subscribers get 5 companion messages per month. Premium subscribers get unlimited companion messages with same-day responses.

AI chat is available anytime. Human companion responses depend on their schedule—Premium subscribers get same-day responses during their companion's active hours.

AI chat provides supportive conversation and can help with common questions. When you need that personal connection, the AI can escalate to your human companion.

After registering, check your inbox for a verification email. Click the link inside to verify. Check spam if you don't see it within a few minutes.

Yes, go to Settings in your dashboard. You'll need to verify your new email address before the change takes effect.

Go to Settings and scroll to the bottom. Click "Delete Account" and follow the prompts. Your data will be anonymized in accordance with GDPR.

Click "Forgot Password" on the login page. Enter your email and we'll send you a reset link valid for 1 hour.

We accept credit cards, debit cards, and digital wallets through Stripe. Subscriptions are billed monthly and automatically renew until cancelled.

You're charged when you first subscribe, then on the same date each month. If you upgrade mid-cycle, you'll be charged the prorated difference.

We offer a 7-day satisfaction guarantee for new subscribers. If you're not happy, contact support within 7 days of your first charge for a full refund.

Yes, we send a reminder email 3 days before your subscription renews so you have time to cancel if needed.

Yes, all companions go through a verification process before joining our platform. We verify their identity and ensure they meet our community standards.

Absolutely. We use encryption for all data, never share your personal information, and companions only see your display name—not your real name or contact details.

No. All communication happens within ProCuddleTherapy. Companions never have access to your email, phone number, or other contact information.

Use the Report feature in the chat or contact support directly. We take all reports seriously and investigate within 24 hours.

Companions provide supportive, platonic companionship. Relationships must remain appropriate and within our community guidelines. Both parties are expected to maintain healthy boundaries.

Visit our "Become a Companion" page and complete the application. We look for people with natural warmth, a soothing voice, and commitment to helping others feel connected.

Companions record nightly wind-down audio, host weekly live sessions, and respond to subscriber messages. Most companions spend 5-10 hours per week on the platform.

Companions keep 82% of subscription revenue. Earnings scale with subscribers—50 subscribers earns about $2,460/mo, 200 subscribers earns about $9,840/mo.

Earnings are sent to your cryptocurrency wallet weekly on Sundays. Minimum payout is $50. You can set up your wallet in Companion Dashboard > Settings.

You need a quiet space for recording, a decent microphone (even a phone works initially), reliable internet, and a computer for live sessions.

Yes! Record audio when it suits you, set your own time for weekly live sessions, and respond to messages on your own schedule (within 24-48 hours).

Try clearing your browser cache and cookies, or try a different browser. If the problem persists, contact support.

Check your spam/junk folder. Add our email to your contacts. If using Gmail, check the Promotions tab. Contact support if issues persist.

Check your device volume and ensure your browser allows audio playback. Try a different browser if the issue continues.

Ensure you're using a supported browser (Chrome, Firefox, Safari) and have a stable internet connection. Try refreshing the page or rejoining.